Bank of Baroda Customer Care
Need assistance with your Bank of Baroda account, unauthorized transaction disputes, or lost card emergency? Below are the official 24x7 toll-free helplines, WhatsApp banking numbers, and grievance escalation paths.
If your debit card is stolen or you notice unauthorized debits, hotlist it within seconds to prevent further losses:
SMS "BLOCK <Last 4 digits>" to 8422009988 or Call 1800 5700
Dial 1930 or file on cybercrime.gov.in
Missed Call & Digital Banking Services
Check balance and mini-statement without logging into the internet or paying SMS charges
Give a missed call from your registered mobile number
Receive last 5 transactions via SMS
Save number and send "Hi" to initiate chat
Bank of Baroda Grievance Redressal Process
If regular customer support does not resolve your problem, escalate level-by-level
| Escalation Tier | Designation / Authority | Contact Channel | Resolution Timeline |
|---|---|---|---|
| Level 1 | Branch Manager | Contact Home Branch | Within 7 working days |
| Level 2 | Regional Manager | Concerned Regional Office | Within 14 working days |
| Level 3 | Principal Nodal Officer | gm.ops.ho@bankofbaroda.com, Baroda Bhavan, Vadodara | Within 21 working days |
| Level 4 | RBI Banking Ombudsman | cms.rbi.org.in or dial 14448 | After 30 days of unresolved complaint |
Explore Related Bank of Baroda Resources
Frequently Asked Questions
What is the 24x7 toll-free customer care number of Bank of Baroda?
You can reach Bank of Baroda customer care toll-free at 1800 5700 or 1800 5000. These numbers are completely free to dial from any mobile or landline network in India.
How can I check my Bank of Baroda account balance by missed call?
Give a missed call to 8468001111 from your mobile number registered with Bank of Baroda. You will receive an instant SMS with your available account balance within 60 seconds.
How do I block a lost or stolen Bank of Baroda ATM debit card?
To block immediately, follow the instruction: SMS "BLOCK <Last 4 digits>" to 8422009988 or Call 1800 5700. You can also log into NetBanking/Mobile app and freeze the card under Card Management.
How to file a formal complaint against Bank of Baroda if not resolved?
If your issue is not resolved by the Branch Manager within 7 days, escalate to the bank's Principal Nodal Officer (PNO). If the bank fails to resolve it within 30 days, you can lodge an appeal directly with the Reserve Bank of India (RBI) Banking Ombudsman at cms.rbi.org.in or dial 14448.