ICICI Bank Customer Care
Need assistance with your ICICI Bank account, unauthorized transaction disputes, or lost card emergency? Below are the official 24x7 toll-free helplines, WhatsApp banking numbers, and grievance escalation paths.
If your debit card is stolen or you notice unauthorized debits, hotlist it within seconds to prevent further losses:
SMS "IBLK <Last 4 digits>" to 5676766 or Call 1800 1080
Dial 1930 or file on cybercrime.gov.in
Missed Call & Digital Banking Services
Check balance and mini-statement without logging into the internet or paying SMS charges
Give a missed call from your registered mobile number
Receive last 5 transactions via SMS
Save number and send "Hi" to initiate chat
ICICI Bank Grievance Redressal Process
If regular customer support does not resolve your problem, escalate level-by-level
| Escalation Tier | Designation / Authority | Contact Channel | Resolution Timeline |
|---|---|---|---|
| Level 1 | Phone Banking / Helpdesk | 1800 1080 or online complaint form | Within 7 working days |
| Level 2 | Head - Customer Care | headcustomercare@icicibank.com | Within 14 working days |
| Level 3 | Principal Nodal Officer (PNO) | pno@icicibank.com, ICICI Bank Towers, Mumbai | Within 21 working days |
| Level 4 | RBI Banking Ombudsman | cms.rbi.org.in or dial 14448 | After 30 days of unresolved complaint |
Explore Related ICICI Bank Resources
Frequently Asked Questions
What is the 24x7 toll-free customer care number of ICICI Bank?
You can reach ICICI Bank customer care toll-free at 1800 1080 or 1800 102 4242. These numbers are completely free to dial from any mobile or landline network in India.
How can I check my ICICI Bank account balance by missed call?
Give a missed call to 9594612612 from your mobile number registered with ICICI Bank. You will receive an instant SMS with your available account balance within 60 seconds.
How do I block a lost or stolen ICICI Bank ATM debit card?
To block immediately, follow the instruction: SMS "IBLK <Last 4 digits>" to 5676766 or Call 1800 1080. You can also log into NetBanking/Mobile app and freeze the card under Card Management.
How to file a formal complaint against ICICI Bank if not resolved?
If your issue is not resolved by the Branch Manager within 7 days, escalate to the bank's Principal Nodal Officer (PNO). If the bank fails to resolve it within 30 days, you can lodge an appeal directly with the Reserve Bank of India (RBI) Banking Ombudsman at cms.rbi.org.in or dial 14448.