State Bank of India Customer Care
Need assistance with your State Bank of India account, unauthorized transaction disputes, or lost card emergency? Below are the official 24x7 toll-free helplines, WhatsApp banking numbers, and grievance escalation paths.
If your debit card is stolen or you notice unauthorized debits, hotlist it within seconds to prevent further losses:
SMS "BLOCK <Last 4 digits>" to 567676 or Call 1800 11 2211
Dial 1930 or file on cybercrime.gov.in
Missed Call & Digital Banking Services
Check balance and mini-statement without logging into the internet or paying SMS charges
Give a missed call from your registered mobile number
Receive last 5 transactions via SMS
Save number and send "Hi" to initiate chat
State Bank of India Grievance Redressal Process
If regular customer support does not resolve your problem, escalate level-by-level
| Escalation Tier | Designation / Authority | Contact Channel | Resolution Timeline |
|---|---|---|---|
| Level 1 | Branch Manager | Visit Home Branch or submit on CRCF Portal | Within 7 working days |
| Level 2 | Network Nodal Officer (DGM) | LHO Nodal Grievance Cell | Within 14 working days |
| Level 3 | Principal Nodal Officer (PNO) | Customer Service Dept, State Bank Bhavan, Mumbai | Within 21 working days |
| Level 4 | RBI Banking Ombudsman | cms.rbi.org.in or dial 14448 | After 30 days of unresolved complaint |
Explore Related State Bank of India Resources
Frequently Asked Questions
What is the 24x7 toll-free customer care number of State Bank of India?
You can reach State Bank of India customer care toll-free at 1800 1234 or 1800 2100 or 1800 11 2211 or 1800 425 3800. These numbers are completely free to dial from any mobile or landline network in India.
How can I check my State Bank of India account balance by missed call?
Give a missed call to 09223766666 from your mobile number registered with State Bank of India. You will receive an instant SMS with your available account balance within 60 seconds.
How do I block a lost or stolen State Bank of India ATM debit card?
To block immediately, follow the instruction: SMS "BLOCK <Last 4 digits>" to 567676 or Call 1800 11 2211. You can also log into NetBanking/Mobile app and freeze the card under Card Management.
How to file a formal complaint against State Bank of India if not resolved?
If your issue is not resolved by the Branch Manager within 7 days, escalate to the bank's Principal Nodal Officer (PNO). If the bank fails to resolve it within 30 days, you can lodge an appeal directly with the Reserve Bank of India (RBI) Banking Ombudsman at cms.rbi.org.in or dial 14448.