Yes Bank Customer Care
Need assistance with your Yes Bank account, unauthorized transaction disputes, or lost card emergency? Below are the official 24x7 toll-free helplines, WhatsApp banking numbers, and grievance escalation paths.
If your debit card is stolen or you notice unauthorized debits, hotlist it within seconds to prevent further losses:
Dial 1930 or file on cybercrime.gov.in
Missed Call & Digital Banking Services
Check balance and mini-statement without logging into the internet or paying SMS charges
Give a missed call from your registered mobile number
Save number and send "Hi" to initiate chat
Yes Bank Grievance Redressal Process
If regular customer support does not resolve your problem, escalate level-by-level
| Escalation Tier | Designation / Authority | Contact Channel | Resolution Timeline |
|---|---|---|---|
| Level 1 | Branch Manager / Helpdesk | yestouch@yesbank.in | Within 7 working days |
| Level 2 | Head - Customer Care | head.customercare@yesbank.in | Within 14 working days |
| Level 3 | Principal Nodal Officer | principal.nodalofficer@yesbank.in, Mumbai | Within 21 working days |
| Level 4 | RBI Banking Ombudsman | cms.rbi.org.in or dial 14448 | After 30 days of unresolved complaint |
Explore Related Yes Bank Resources
Frequently Asked Questions
What is the 24x7 toll-free customer care number of Yes Bank?
You can reach Yes Bank customer care toll-free at 1800 1200 or 1800 103 1212. These numbers are completely free to dial from any mobile or landline network in India.
How can I check my Yes Bank account balance by missed call?
Give a missed call to 09223920000 from your mobile number registered with Yes Bank. You will receive an instant SMS with your available account balance within 60 seconds.
How do I block a lost or stolen Yes Bank ATM debit card?
Immediately dial toll-free 1800 1200 to request emergency card hotlisting.
How to file a formal complaint against Yes Bank if not resolved?
If your issue is not resolved by the Branch Manager within 7 days, escalate to the bank's Principal Nodal Officer (PNO). If the bank fails to resolve it within 30 days, you can lodge an appeal directly with the Reserve Bank of India (RBI) Banking Ombudsman at cms.rbi.org.in or dial 14448.